Privacy Policy

Moments of Space respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from), use our app, and tell you about your privacy rights and how the law protects you.

Key points

We will collect a range of personal data from you when you provide it to us, and automatically when you use our app. This may include things like your location, your physical activity, how much you use our app, and any content you share with us.
We will look after your personal data and only share it with trusted third parties that are accountable to us to take care of it.
We use AI and machine learning tools to provide you with the most effective and feature-rich service, and to keep improving what we are able to offer you.
We will only send you marketing relating to Moments of Space, and you always have the right to opt out of receiving it.
We are transparent about your rights in your personal data, and will always respect them.

Purpose of this privacy policy

This privacy policy aims to give you information on how Moments of Space collects and processes your personal data through your use of this website, including any data you may provide through this website and our app when you use or purchase a product or service.
This website and our app are not intended for children, and we do not knowingly collect data relating to children.

Who we are

Moments of Space Ltd is the controller and responsible for your personal data (referred to as "Moments of Space," "we," "us," or "our" in this privacy policy). We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO at privacy@momentsofspace.com or 90a High Street, Berkhamsted, Hertfordshire, England, HP4 2BL.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website and app may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website or app, we encourage you to read the privacy policy of every website you visit.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
‍
We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

Identity data: includes first name, last name, username or similar identifier, title, date of birth, and gender.
Contact data: includes billing address, delivery address, email address, and telephone numbers.
Financial data: includes bank account and payment card details.
Transaction data: includes details about payments to and from you and other details of products and services you have purchased from us.
Technical data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting, GPS-based location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website and app.
Profile data: includes purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Usage data: includes information about how you use our website, app, products, and services, including interactions, features accessed, and session duration.
Marketing and communications data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.
User input data: includes any information that you provide to us, including when you use our app, such as responses to questions about your health, diary entries, and voice and video recordings.
Motion data: includes information about your physical movements and activities obtained from sensors on your device.

We may collect special categories of personal data about you (e.g. if you provide information about your health). We do not collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with access to our app). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

How is your personal data collected?

We collect personal data from you when you give it to us directly by filling in forms or interacting with the app, or indirectly, such as information we gather about the device(s) you use to access our app, or information provided by your device(s), such as GPS location and motion activity. We may also collect personal data about you from third parties who you have previously agreed may share your personal data with us.

How we use your personal data and purposes for which we will use your personal data

‍We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to provide you with access to our app and any other services at your request, to provide you with technical support, and to contact you with information about the app and our services.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. (e.g., to provide you with different content within our app depending on how you use the app; to let you know about our products and services by post, email, and phone in accordance with your marketing preferences and laws relating to direct marketing, to analyse how you use our products and services so we can improve our levels of service and develop future products and services, including through the use of surveys, to ensure the security of our information technology systems and protecting our rights).
Where you have provided your consent, and we need that consent to process your sensitive personal information.
Where we need to comply with a legal obligation. (e.g., in relation to legal requests by regulators or enforcement bodies)

If you have provided us with your consent to use your personal data (e.g. in relation to your health data), you have the right to withdraw consent at any time by contacting us. Please note that if you do withdraw your consent, we may not be able to provide you with any or all of the features of our app.

Marketing

‍We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.You may receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.You can ask us to stop sending you marketing messages at any time by contacting us directly or by following the opt-out links in any marketing message sent to you.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website and app may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

Sharing your personal data

We may share your personal data with the following parties:

Our service providers who provide IT, system administration services, marketing services, and any other services required to provide our app and any other services (this includes our data partners who use artificial intelligence and machine learning tools to process your personal data and help us provide and improve our app and services);
Our professional advisers including lawyers, bankers, auditors, and insurers who provide us with consultancy, banking, legal, insurance, and accounting services;
Regulators, law enforcement and other official bodies;
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International transfers

Your personal data may be stored and processed outside of the country where it is collected, including outside of the United Kingdom or the European Economic Area. When transferring information to others we ensure that appropriate and suitable safeguards and technical measures are in place to protect your personal data. To do this, we make use of standard contractual clauses that have been approved by the UK authorities and the European Commission with our suppliers, or we implement other similar measures required by laws around the world.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Data retention

We will only keep records of your personal information for as long as is reasonably necessary for the purposes for which we have collected it, and in order to comply with any statutory or regulatory obligations in relation to retention of records. We respect requests to stop processing your personal data for marketing purposes. This includes keeping a record of your request indefinitely so that we can respect your request in future.

Your rights

You have the right to request access to and rectification or erasure of personal data, the right to restrict processing of your personal data, and the right to object to processing of your personal data. You have the right to object to your personal data being processed on the grounds of our legitimate interests. You have the right to object to us sending you direct marketing and profiling you for the purposes of direct marketing. You have the right to lodge a complaint regarding our processing of your personal data with a data protection supervisory authority in a country where you live, work, or where you believe a breach may have occurred.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.